Refund and Returns Policy

Effective Date: September 2, 2026 | Last Updated: September 2, 2026

Overview

At FFDiamondTopUp.com, we provide digital and virtual products. Because digital products may be delivered instantly or become unusable for resale after delivery, refunds and cancellations are subject to specific conditions.

By placing an order, you acknowledge and agree to this Refund & Cancellation Policy.

1. General Refund Policy

Once a digital product has been successfully delivered to the correct destination (Player ID/UID, account, or email), the order is generally considered final and non-refundable.

Please carefully verify all order information before making payment.

2. Incorrect Player ID / UID

If you provide incorrect information (Player ID, UID, server, region) and the product is successfully delivered to that destination, we may not be able to reverse or recover the transaction, and a refund may not be available.

3. Undelivered Orders, Duplicate Orders & Cancellations

If payment is completed but we fail to deliver due to technical/supplier issues, we will attempt completion, offer an alternative, or issue a refund. For duplicate or accidental orders, contact support immediately—cancellations are only possible if the order has not yet been processed or delivered.

4. Failed or Invalid Products

If a product fails due to our service issue, contact support with your Order ID, UID, transaction ID, screenshots, and error messages. We will attempt replacement or appropriate resolution.

5. Payment Reversal & Chargebacks

Please contact our support team before initiating a chargeback or dispute. Fraudulent or abusive chargebacks may result in immediate account restrictions and further investigation.

6. Refund Processing & Non-Refundable Situations

Approved refunds are processed through the original or an appropriate payment method depending on the provider.

Non-Refundable Situations Include:

Correct digital product successfully delivered
Incorrect Player ID, UID, server, region, or email provided by customer
Customer changed mind after delivery or product already redeemed
Issues caused by customer’s game/account restrictions or third-party platforms
Violation of Terms & Conditions or suspected fraud/abuse

7. How to Request a Refund & Contact Us

To request a refund or report an issue, contact our support team with your Order ID, transaction reference, email, description, and relevant screenshots as soon as possible:

✉️ admin@ffdiamondtopup.com 📞 +880 9658-311817 💬 WhatsApp: +880 1837-142409