Privacy Policy

Effective Date: November 5, 2026 | Last Updated: September 2, 2026

Overview

At FFDiamondTopUp.com, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and under what circumstances it may be shared. By accessing or using our website, you agree to these practices.

1. Information We Collect

When you use our website, place an order, create an account, or contact support, we may collect specific categories of data:

A. Personal Information

Full name, email address, phone number, billing info, account credentials, and support inquiries.

B. Game & Product Info

Player ID / UID, username, server/region, selected package, voucher code, and fulfillment details.

C. Payment Information

Payment method, transaction ID, order ID, amount, status, date/time, and transaction confirmation proof.

D. Automatic Data

IP address, browser type, device info, OS, pages visited, timestamps, and approximate location.

Important Security Notice: FFDiamondTopUp.com does not normally require your game password, Facebook password, or sensitive login credentials for standard top-ups. Never share sensitive passwords with anyone claiming to represent us.

E. Account Login for Specific Services

Certain products require temporary account access for fulfillment. When required, login details are used strictly for service completion, limited in access, securely handled, and disposed of when no longer needed.

2. How We Use Your Information

To process and fulfill digital orders
Verify payments & provide delivery notifications
Provide customer support & resolve issues
Prevent fraud, abuse, and security threats
Comply with legal and business obligations

3. Order Delivery, Cookies & Third-Party Services

Accurate delivery info (like Player ID/UID) is crucial as incorrect info may lead to unrecoverable losses. We use cookies and trusted third-party service providers (payment gateways, analytics, security, hosting) to operate and secure our platform smoothly without selling your data.

4. Payment & Sharing Information

Payments are handled via external providers following their own privacy policies. We only share limited necessary data with trusted partners (payment processors, suppliers, hosting, support) or law enforcement when legally required.

5. Legal & Data Security

We take robust technical and organizational security measures to protect your data. However, absolute electronic security cannot be guaranteed, and users share joint responsibility for account credential safety.

6. Account Security, Retention & Children’s Privacy

We retain data only as long as necessary for business, tax, and legal compliance. Our website is not intended for children under applicable legal boundaries. If data is collected inadvertently, we take prompt steps to remove it.

7. Marketing & Privacy Rights

You can opt out of non-essential promotional messages anytime, though essential transactional alerts will continue. Depending on your jurisdiction, you have rights to access, correct, or delete your personal data.

8. Fraud Prevention & International Processing

We monitor activity to prevent fraud and chargeback abuse. Certain trusted third-party infrastructure providers may process information internationally (including outside Bangladesh) as required for operations.