At FFDiamondTopUp.com, your privacy is our top priority. We are fully committed to safeguarding your personal data and maintaining transparency about how we collect, store, use, and share your information when you visit our website, make purchases, or interact with any of our services.

Our objective is to ensure that every user clearly understands how their data is handled and what rights they hold under this policy.

Who We Are

FFDiamondTopUp.com is a Bangladesh-based online marketplace specializing in digital and virtual goods, including game top-ups, in-game items, software activation keys, and gift cards.
Our mission is to provide a fast, secure, and reliable digital purchasing experience for all users.

We operate using WordPress and WooCommerce and support a variety of local and international payment options for convenience.

When & How We Collect Information

We collect certain information automatically when you visit FFDiamondTopUp.com, and some information when you directly interact with us — such as registering an account, placing an order, contacting support, or subscribing to updates.

Information We May Collect Includes:

1. Personal Information

Full name, email address, and phone number
Billing address (if applicable)
Payment-related details (transactional only; no full card storage)
IP address, browser type, and device info
Login credentials (securely encrypted)
Communications with our support team
Purchase and order history

2. Payment Details

Payment method and payment number
Transaction or Order ID
Last 4 digits of card (for gateway verification only)

🛡️ We do not store full credit/debit card or mobile wallet data. All payments are securely processed via third-party gateways such as bKash, Nagad, Rocket, Upay, Binance, and RedotPay.

3. Technical Data

Browser version and device type
Referral source and location data
Time zone information
Pages visited and on-site actions

4. Account Information

Username
Password (encrypted and protected)

We also use cookies, pixels, and analytics tools like Google Analytics and Facebook Pixel to improve your browsing experience and deliver relevant content.

Why We Collect Your Information

Your information helps us provide a smoother and more secure shopping experience.
We collect and use data to:

Process and deliver your digital purchases
Offer customer support and resolve issues quickly
Send order confirmations, invoices, and important updates
Prevent fraud and protect our platform
Improve website performance and user experience
Fulfill legal and tax compliance requirements

We collect only the data necessary for service delivery and security purposes.

How We Collect Data

We may obtain information through the following methods:

When you create an account or place an order
Through cookies and tracking scripts
When you contact customer support
When you subscribe to newsletters or promotions
Through affiliate or referral programs
Via third-party analytics and ad tracking tools

How We Use the Data

Your data may be used for:

Processing orders and verifying payments
Providing real-time customer assistance
Sending transactional and promotional updates (with consent)
Preventing unauthorized access or fraud
Enhancing our platform’s usability
Meeting legal and regulatory requirements

Cookies & Tracking Technologies

We use cookies and tracking tools to:

Analyze website performance and traffic
Store login sessions
Retarget personalized advertisements
Enhance user navigation and experience

You can manage or disable cookies from your browser settings, but some features may not function optimally without them.

Data Protection & Security

We take strict measures to protect your personal information through:

SSL (Secure Socket Layer) encryption on all transactions
Firewalls and secure server environments
Two-factor admin authentication
Regular security monitoring and patch updates
Encrypted database storage

⚠️ While we employ best practices, no online system is entirely risk-free. However, FFDiamondTopUp.com continuously works to maintain a high level of data security and compliance.

Legal Grounds for Data Processing

We process personal data based on the following lawful grounds:

Your explicit consent
The necessity of fulfilling your order
Legal and regulatory obligations
Legitimate business interests

Data Sharing Policy

We never sell or rent your data. However, we may share limited information with trusted third parties, such as:

Payment processors (bKash, Nagad, Rocket, Upay, Binance, RedotPay)
Email delivery services
Regulatory authorities (only when legally required)
Verified affiliate partners (with consent)

Payment & Financial Security

All financial transactions on FFDiamondTopUp.com are processed through secure and PCI-compliant gateways like SSLCommerz, bKash, Nagad, and others.

We do not retain complete payment details such as full card numbers or wallet PINs. Only necessary transaction identifiers (e.g., order ID, payment ID, and payment status) are stored securely for verification and customer support.

Children’s Privacy

Our platform is not intended for users under 13 years of age.
We do not knowingly collect information from minors.
If you believe your child has submitted personal information, please contact us at admin@ffdiamondtopup.com, and we will take steps to delete such data promptly.

Data Retention

We only retain data for as long as required:

Order and billing records: up to 5 years (for tax/legal compliance)
Support communications: up to 2 years
User account data: until you request deletion or become inactive

You can request your data deletion at any time, except when retention is required by law.

Affiliate & Partner Relationships

We collaborate with selected third-party affiliates to promote our products.
If you visit FFDiamondTopUp.com through an affiliate link, certain non-personal tracking data may be shared for performance monitoring — not personal or sensitive information.

All affiliates are bound by strict privacy and ethical terms.

Third-Party Websites & Links

Our website may include links to external services or platforms such as Facebook, Instagram, or YouTube.
We do not control their content or privacy practices, and encourage you to review their respective privacy policies before sharing personal data.

Your Rights

As a user, you have full control over your data. You can:

Request access to your stored personal data
Correct inaccurate information
Request data deletion
Withdraw previously given consent
Opt out of promotional messages
Manage cookies or tracking preferences

To exercise these rights, please contact us at admin@ffdiamondtopup.com.

Legal Compliance

FFDiamondTopUp.com operates under the laws of Bangladesh.
We may share your data with government or law enforcement agencies if required by applicable regulations.

Any legal disputes concerning data privacy will be handled under the jurisdiction of Dhaka, Bangladesh.

Your Consent

By using our website, creating an account, or placing an order, you acknowledge that you have read and agreed to the terms stated in this Privacy Policy.
If you disagree with any section, please discontinue using our services.

Business Ethics

We strictly prohibit the sale of illegal or unauthorized digital goods.
We emphasize transparency and customer satisfaction.
We aim to ensure instant or timely product delivery.
Our Refund Policy is available separately at Refund Policy.

Why Choose Us

Unlike other marketplaces, FFDiamondTopUp.com focuses exclusively on verified, authentic, and instantly delivered digital products.
Our platform combines local payment flexibility, global reliability, and strong customer support to provide the best digital purchase experience in Bangladesh.

Governing Law

This Privacy Policy shall be governed and interpreted under the laws of Bangladesh, without regard to conflict of law principles.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our technology, legal requirements, or operational practices.
All changes will be posted on this page with a new “Effective Date.” We encourage users to review this policy regularly.

Contact Us

If you have any concerns or questions about your privacy or this policy, feel free to contact us:

📧 Email: admin@ffdiamondtopup.com
📞 Phone: +880 9658-311817
🌐 Website: https://www.ffdiamondtopup.com
📍 Address: House 72, Road 21, Block B, Banani, Dhaka, Bangladesh

🔒 FFDiamondTopUp.com – Your trusted destination for secure and instant digital delivery.

You can learn more about us by visiting our main website. Website Link: https://CartClickBD.com/