Refund Policy

At FFDiamondTopUp.com, we specialize in selling digital and virtual goods — such as game top-ups, in-game items, gift cards, and software activation keys. Because of the instant and digital nature of these items, we maintain a strict but fair refund policy to protect both our valued customers and our platform from misuse.

Before completing any purchase, please read this refund policy carefully.

Nature of Our Products (No Physical Shipping)

All products available on our platform are digital or virtual. Once an order is successfully delivered — through email, your user dashboard, or directly into your game/account — it is considered used or consumed.

Therefore, we generally do not provide refunds, except under a few exceptional circumstances described below.

Refund Eligibility

Refunds will only be considered in the following cases:

1. Failed Delivery

If your order is not delivered within the stated delivery time and:

• Your payment was successfully processed, but
• The order could not be completed due to a technical issue or stock unavailability,
  then you are entitled to either a full refund or a suitable replacement/compensation.

2. Duplicate Payment

If you were charged multiple times for the same purchase, and you can provide valid proof (transaction IDs, payment statements, etc.), we will refund the extra payment(s) in full.

3. Out of Stock / Product Not Available

In rare situations, if a product becomes unavailable after payment and we are unable to provide a replacement, a full refund will be issued.

Non-Refundable Situations

Refund requests will not be accepted under the following conditions:

• Incorrect information provided during checkout (e.g. wrong game ID, email, username, or server).
• Product has already been delivered successfully.
• You changed your mind after completing the purchase.
• Your game account was suspended or banned after the product delivery (we are not responsible for misuse).
• Our system or delivery logs confirm successful delivery, but you claim non-receipt.
• You used part of the product or redeemed it before requesting a refund.

Refund Request Time Limit

All refund requests must be submitted within 48 hours of purchase.
Requests made after that time frame will not be accepted unless required by law.

How to Request a Refund

To file a refund request, please follow these steps:

1. Email us at admin@ffdiamondtopup.com with the subject:
   Refund Request – [Your Order ID]
   or contact us via our official WhatsApp number.
2. Include the following details in your message:
   • Full Name
   • Payment Method
   • Payment Number/Details
   • Transaction ID / Order ID
   • Purchase Date
   • Reason for Refund
   • Screenshots (if any)

Once received, our support team will review your request within 24–72 hours and get back to you with a decision.

Refund Processing Time

If your refund is approved:

• Mobile banking (bKash, Nagad, Rocket, Upay, Binance, RedotPay): 1–3 business days
• Bank or card payments: 5–10 business days (depending on your bank/payment gateway)
• SSLCommerz or other gateways: Processing time may vary based on their policy

You will receive an email confirmation once your refund has been successfully processed.

Refund Method

Refunds are always issued to the original payment source.
For safety and verification reasons, we do not provide cash refunds or transfer refunds to other accounts.

Dispute Resolution

If you are not satisfied with the outcome of your refund request, you can escalate the issue by emailing admin@ffdiamondtopup.com.
We are committed to resolving all refund-related matters in a fair and transparent manner.

⚠️ Please avoid opening disputes directly with your payment gateway before contacting us — this may delay your resolution.

Fraud & Abuse

We actively monitor all transactions for suspicious or fraudulent activity.
Any customer found misusing the refund policy or providing false information will be permanently banned and may be reported to authorities if necessary.

Policy Updates

FFDiamondTopUp.com reserves the right to modify or update this Refund Policy at any time, without prior notice.
All updates will be posted on this page with the latest effective date.
By continuing to use our services, you agree to the updated terms.

Contact Information

If you have any refund-related queries, please contact us:

📧 Email: admin@ffdiamondtopup.com
📞 Phone: +880 9658-311817
🌐 Website: https://www.ffdiamondtopup.com
📍 Address: House 72, Road 21, Block B, Banani, Dhaka, Bangladesh

🛡️ Note:
At FFDiamondTopUp.com, we value transparency and customer satisfaction.
We encourage all users to double-check game IDs, email addresses, payment methods, and order details before confirming a purchase to ensure a smooth and hassle-free experience.

You can learn more about us by visiting our main website. Website Link: https://CartClickBD.com/